Privacy Policy
This privacy policy explains how Kreatif Visual Studio Sdn Bhd collects, uses, and protects your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your personal data in a transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.
Data Controller
The data controller responsible for your personal information is Kreatif Visual Studio Sdn Bhd.
Information We Collect
We collect various types of information in connection with the services we provide on our site:
Information you provide directly to us: This includes information you provide when you contact us, request a quote, place an order, fill out forms on our site, or communicate with us in any other way. This may include your name, company name, email address, phone number, project details, and any other information you choose to share.
Information collected automatically: When you access and use our service, we may automatically collect certain information about your device and your usage of our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, dates and times of visits, and other usage data. This information is primarily collected through cookies and similar tracking technologies.
Use of Your Information
We use the information we collect for various purposes based on different legal grounds:
To provide and maintain our services: This includes processing transactions, fulfilling your requests for services, and managing your accounts. This is necessary for the performance of a contract with you or to take steps at your request before entering a contract.
To communicate with you: We use your contact information to respond to your inquiries, provide customer support, and send you service-related information. This is based on our legitimate interests or to perform a contract with you.
To improve and optimize our services: We analyse usage data to understand how our site is used, identify areas for improvement, and develop new features. This is based on our legitimate interests in improving our offerings.
For marketing purposes: With your consent or based on our legitimate interests (where permitted by law), we may send you information about our services, promotions, and news that may be of interest to you. You can opt out of receiving marketing communications at any time.
To ensure security and prevent fraud: We use information to protect our site, our users, and our business from fraud and other unlawful activities. This is based on our legitimate interests and legal obligations.
To comply with legal obligations: We may process your information when required by law or regulation.
Legal Basis for Processing
We process your personal information only when we have a valid legal basis to do so. The legal bases we rely on include:
Your consent: Where you have given us clear consent for specific processing purposes.
Performance of a contract: Where the processing is necessary for the performance of a contract with you or to take steps before entering into a contract.
Legal obligation: Where the processing is necessary for compliance with a legal obligation that applies to us.
Legitimate interests: Where the processing is necessary for our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as website hosting, analytics, payment processing, and customer support. These providers are contractually bound to protect your information and use it only for the purposes for which it was shared.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our site of any such change in ownership or control of your personal data.
With Your Consent: We may share your information with your consent or at your direction.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:
The right to access: You have the right to request copies of your personal data that we hold.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact information provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Cookies and Similar Technologies
Our site uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and for marketing purposes. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our service.
Data Security
We have implemented appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us in writing at:
Kreatif Visual Studio Sdn Bhd
22A Jalan Sultan Ismail, Level 5
Kuala Lumpur, Wilayah Persekutuan
50250
Malaysia